Assurance Operations Services

IT Service Management

IT Service Management (ITSM) enables organisations to maximise business value from the use of information technology.

Capacity is the ‘C’ in CPT

The CPT approach ensures business involvement at the earliest stages of capacity planning.

Stability & Availability

Does systems instability impact business performance? CPT is regularly engaged to resolve major issues where applications are live but not performing.

Performance Monitoring & Metrics

Having the right monitoring and metrics on your systems and services can help you understand your customers, define your next IT change, or predict and prevent system outages. No matter what your monitoring need, CPTs experts and partners have the right solution for digital needs.

Operational Capability Maturity

Regardless of where your current capability stands, CPT’s capability maturity assessments can help you understand and uplift your organisational capability.

Business & Service Continuity

Are you prepared for a business systems disaster? Do you know what to do and how to recover if one occurs? Our experts have deep knowledge of what can and does go wrong and how to prevent it.