Australian Bank Achieves Seamless Customer Migration Post-Merger with CPT Global

Challenge

Following a merger of two entities, CPT helped a well-known Australian bank migrate their retail customers from one core banking system to another.​​

After leading the senior project team through a strategic review, CPT assumed overall responsibility for systems testing and combined acceptance testing, as well as taking on key environment and release management responsibilities.​

CPT Global’s Actions

By the end of our engagement, CPT was able to deliver:​

  • An end-to-end governance structure
  • An implementation guide and test strategies
  • Plans and summary reports

Results

  • $4B of value was successfully migrated​
  • Successfully activated 115,000 accounts, 90,000 cards, 26,000 eBanking profiles, and 5,500 phone banking profiles

CPT Global’s leadership and strategic planning facilitated a seamless migration process.

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